New Voice support
A question about your toy? Call us, we’ll pick up!
Lexibook is launching voice agents to support its AI toy range. They know every toy inside out and help you get yours working again.
Call +44 7367 07916624/7, in more than 30 languages
The assistant answers in your language
Call the number of your choice
- United Kingdom +44 7367 079166
- United States +1 646 783 2939
- France +33 1 62 04 59 72
- Spain +34 919 58 81 66
Every number answers 24/7, in more than 30 languages. No premium-rate numbers: calls are charged at your provider’s standard rate. More countries coming soon.
What the assistant can do for you
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How it works
Understand a feature, start an activity, adjust the toy.
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Troubleshooting
The toy won’t switch on, respond or charge.
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Setup and Wi‑Fi
First setup, Wi‑Fi connection, pairing with the app.
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Warranty and returns
Find out what the warranty covers and how to make a request.
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Parental controls
Set up the parent app, follow conversations, manage data.
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Other questions
Missing or damaged part, charging, languages, care.
How the call works
You call the number of your choice, at any time.
You say which toy you have and what is happening.
The assistant works out the solution with you, step by step.
Keep the toy next to you during the call, so you can try each step right away.
Your questions
Am I talking to a real person?
No. You are talking to an AI voice assistant trained on the toys of the ELO range.
What if it cannot solve my problem?
It takes note of your request and passes it on to our team, who will get back to you.
My toy was bought in a shop or on another website. Can I call?
Yes. The assistant helps you troubleshoot your toy, wherever you bought it.
How much does the call cost?
Our numbers are not premium rate: you pay your provider’s standard rate for a call to the number’s country.
Prefer to write?
There is also a chat window at the bottom of the screen, and you can read the FAQ or send us a message.